Your Success is our Success

We understand how difficult it is to navigate the ever-changing world of virtual and hybrid events. Our Customer Success team will guide you through Cadence to bring your event ideas and dreams to life.
view OUR SERVICES

How can Cadence Customer Success help?

Our Customer Success team anticipates questions and pain points proactively.

Customer Support
Customer Support
Powered by Intercom for live chat support for both you and your attendees.
Onboarding and Adoption
Onboarding and Adoption
Our team guides you to ensure a seamless transition of adoption for you and your attendees.
Live Event Support
Live Event Support
A dedicated team member provides live support across your event dates.
Ideation
Ideation
Our team recommends the best ways to maximize Cadence to exceed your goals & objectives.
Complimentary Customer Success Services & Support
You will be paired with a complimentary, dedicated customer success manager for onboarding, event kickoff, event review, and an event debrief to determine the overall event, including reporting and analytics.
Complimentary Customer Success Services & Support
Cadence Concierge Services & Support
End-to-end white-glove support to lead you to the success of your event ensuring the goals and objectives of your event are met.
Cadence Concierge Services & Support

Our Services

Cadence can provide customized on-boarding, training, and technical support, focusing on your team's specific needs.
Complimentary
Incl. in Premium and Premium Pro licenses

Dedicated Customer Success
team member

Kickoff call (1 hour)

• Event objective and goals

• Features configuration

• Timeline overview

Weekly status calls (30 min)
3 months out

• Assistance with event ideation

• Tailored recommendations

• Working meetings for event assets

• Event timeline recommendations

• Check-ins

Trainings & Rehearsals

• Admin training

• Leadership training

• Symphony training

• Dry-runs

Event review call (30 min)

• Event flow review

• Final recommendations

Live chat support for
attendees

Dedicated Customer Success
Manager for day-of support

• Up to 4 hours per day

• Up to 12 hours total

• Weekdays and weekends

Additional half-day support
(4 hours)

Event debrief call (30 min)

• Analytics review

• Recommendations for next event

Email Support

Email Response Time
(Maximum 24 hours)

Cadence Concierge
$5,000 per event
Everything in Complimentary plus:

Dedicated Customer Success
team member

Kickoff call (1 hour)

• Event objective and goals

• Features configuration

• Timeline overview

Weekly status calls (30 min)
3 months out

• Assistance with event ideation

• Tailored recommendations

• Working meetings for event assets

• Event timeline recommendations

• Check-ins

Trainings & Rehearsals

• Admin training

• Leadership training

• Symphony training

• Dry-runs

Event review call (30 min)

• Event flow review

• Final recommendations

Live chat support for
attendees

Dedicated Customer Success
Manager for day-of support

• Up to 4 hours per day

• Up to 12 hours total

• Weekdays and weekends

Additional half-day support
(4 hours)

Event debrief call (30 min)

• Analytics review

• Recommendations for next event

Email Support

Email Response Time
(Maximum 24 hours)

Luke Power
“We completely got what we wanted: proper experts who train us and actually invest in developing a partner relationship. They show a willingness to evolve Cadence while being real honest about its capabilities.”
Luke Power

Senior Producer, WRG Live

Florence Chassaignac
“This was a brand-new experience for us and I instantly felt at ease. Sarah and Cash were so professional, thorough, knowledgeable, and just plain fun.”
Florence Chassaignac

Executive Director, Association of Club Catering & Event Professionals

Elizabeth McGhee
“The Cadence team was incredibly responsive and helpful, from set-up to event follow-up. It felt great to have them cheering us on remotely! We couldn't have done it without them!”
Elizabeth McGhee

Director of L&D, SMCP

Free resources to help you
get started

No matter your learning style or goal, we have lots of educational resources to help you and your team onboard and master Cadence.
Knowledge Center
Knowledge Center
Get the latest product updates and read step-by-step instructions for learning and using Cadence.
Visit the knowledge center
YOUTUBE VIDEOS
YOUTUBE VIDEOS
Watch feature demos and recorded webinars to learn the best practices.
Watch videos
UPCOMING WEBINARS
UPCOMING WEBINARS
Get live help and dive deep into specific areas of the platform.
Register for a Webinar
BLOG
BLOG
Get tips and read case studies to learn how to make the most of Cadence.
Visit the blog

Meet our Team

We’ve been hearing that there is a lack of customer support in the event tech industry, but, rest assured, that will not be the case if you work with Cadence. Meet our passionate Customer Success team! Get a peak into who they are, and what customer success means to them.

All of your events,
one beautiful platform.

BOOK A DEMO